TaxTank is 100% ad-free, so you will never see ads while using the platform. However, ad blockers, VPNs, and strict browser privacy settings can sometimes block essential JavaScript and third-party connections that TaxTank relies on to function properly.
When this happens, features like Bank Feeds, CoreLogic integrations, in-app notices, and chat support may not work as expected. If you are experiencing issues, whitelisting TaxTank or adjusting your browser settings usually resolves the problem quickly.
Why ad blockers, VPNs, and browser settings affect TaxTank
TaxTank uses secure connections to banks and trusted third-party services to deliver live data and real-time updates. Some ad blockers and privacy tools mistakenly treat these connections as trackers and block them.
This can result in:
Login or authentication issues
Bank feeds not importing or updating
Property data not loading from CoreLogic
Missing buttons, notices, or dashboard elements
Chat support not appearing
To keep everything running smoothly, we recommend whitelisting TaxTank or temporarily disabling your ad blocker or VPN or switching browsers while using the app.
How to whitelist TaxTank in your browser
Follow the steps below for your browser or ad-blocking tool, then refresh the TaxTank page.
Google Chrome
(AdBlock, uBlock Origin, AdGuard, Ghostery)
Click the ad blocker extension icon in the top-right corner.
Select Pause on this site or Whitelist this site.
Refresh the TaxTank page.
Mozilla Firefox
Firefox has stricter privacy controls that block essential scripts. Unfortunately, no changes in Firefox will allow our third-party integrations, so for full functionality we recommend using a different browser such as Chrome.
Microsoft Edge
(AdBlock, AdBlock Plus, uBlock Origin, Ghostery)
Click the ad blocker extension icon.
Select Don’t run on this site or Pause on this site.
Refresh the page.
Safari
(AdGuard, AdBlock Plus, 1Blocker, Wipr)
Open Safari Settings and go to Extensions.
Select your ad blocker and open its settings.
Add my.taxtank.com.au to the allowed or trusted sites list.
Reload the page.
Brave Browser
(Built-in Shields, uBlock Origin, AdGuard)
Click the lion icon in the address bar.
Toggle Shields Down for my.taxtank.com.au.
Refresh the page.
Opera
Click the shield icon or ad blocker extension.
Select Don’t run on this site or Allow ads on this site.
Refresh the page.
Vivaldi
Click the shield icon in the address bar.
Set the blocking level to No Blocking for my.taxtank.com.au.
Refresh the page.
Tor Browser
Tor’s security settings often block required scripts.
Click the shield icon in the toolbar.
Lower the security level to allow scripts for my.taxtank.com.au.
Restart the browser.
DuckDuckGo Privacy Browser
Open the DuckDuckGo app.
Tap the fire icon in the toolbar.
Open Site Privacy Protection.
Disable protection for my.taxtank.com.au.
Reload the page.
Still having trouble?
If you have whitelisted TaxTank and are still experiencing issues, try:
Temporarily disabling your VPN
Switching to Google Chrome
Refreshing the page or signing out and back in
If problems continue, contact our support team and we will help you get back on track.