To keep our subscriptions affordable, we provide chat support as our primary customer service option. Click the chat icon in the bottom right corner, and our AI agent, TankAI, can help with the majority of your questions instantly. TankAI can troubleshoot issues, guide you through features, provide tips, and direct you to relevant support articles and videos.
If TankAI can’t resolve your question, real people are available to step in. Our team is online Monday to Friday, 9am to 6pm AEST. If you contact us outside these hours, we’ll get back to you as soon as we’re back online.
All chat history stays in your profile and can be replied to for up to 3 days. After that, the chat becomes locked, and you’ll need to start a new conversation if you need further assistance.
If you prefer a more personalised, hands-on approach, you can also book one-on-one support and consultation directly from your dashboard.
