To keep our subscriptions affordable, we provide chat support as our primary customer service option. Click the chat icon in the bottom right corner, and our AI agent, TankAI, can help with the majority of your questions instantly. TankAI can troubleshoot issues, guide you through features, provide tips, and direct you to relevant support articles and videos.
If TankAI can’t resolve your question, real people are available to step in by asking for a human agent. Our team is online Monday to Friday, 9am to 5:30pm AEST. If you contact us outside these hours, we’ll get back to you as soon as we’re back online.
All chat history stays in your profile and once the conversation has been closed, you’ll need to start a new conversation if you need further assistance.
If you prefer a more personalised, hands-on approach, you can also book one-on-one support and consultation directly from your dashboard.
Please note: chat support and inviting TaxTank Support are not designed for one-on-one onboarding or guided setup. If you’re looking for personalised walkthrough support, you’ll need to book a one-on-one session.
Can’t see the chat icon?
Your browser settings, VPN or an ad blocking extension may be preventing our support messenger from loading. Try these steps:
Temporarily disable your ad blocker or VPN, then refresh the page.
Use a normal browser window rather than private or incognito mode, as some privacy settings can prevent the messenger from loading.
Clear your browser’s cache and browsing history, then reopen TaxTank.
Update your browser to the latest version. If the icon still doesn’t appear, try another browser, such as Chrome, Edge or Firefox.
Keep your ad blocker on
To allow the chat to load, add an exception for TaxTank in your ad blocker or security settings. If your software lets you allow individual domains, start with:
app.intercom.iowidget.intercom.iojs.intercomcdn.com
These load the chat widget. Additional permissions may be needed for messages, attachments and other chat features.
Using a workplace device or network?
Ask your IT team to allow Intercom’s required connections, including HTTPS and secure WebSocket connections. They can find the full list in Intercom’s domain and firewall guidance.
After updating your settings, refresh TaxTank and check for the chat icon.
Still having trouble? Try opening TaxTank in another browser, such as Chrome, Edge or Firefox, and make sure your browser is up to date.