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Troubleshooting

Resolve issues swiftly with TaxTank's 'Troubleshooting' support articles to troubleshoot browser crashes, bank feed problems, and more for seamless TaxTank usage.

9 articles
If your browser has crashed while using TaxTank, here's how to fix it.Discover solutions to browser crashes while using TaxTank to get back on track with uninterrupted usage.
How to invite TaxTank SupportGet expert assistance by inviting TaxTank Support. Access from the dashboard and click 'Invite TaxTank Support'. Revoke access anytime.
How to Submit a Ticket or Feature RequestEncountered an issue in TaxTank? Report tickets easily via our chat icon. Create a ticket and help us improve your experience!
How to ensure seamless functionality while using Ad Blockers with TaxTankHaving issues with bank feeds, properties or missing core elements? Your ad blocker or browser might be the culprit. Learn why and how to whitelist TaxTank or switch browsers for…
How to fix your TaxTank subscription or trial if it doesn’t updateLearn how to fix your TaxTank subscription or trial not updating by clearing your browser cache.
What to do if you can't log in to TaxTankLearn how to fix login issues in TaxTank, including password resets, MFA problems, and missing emails. Step-by-step help included.
How to fix cache issues while using FirefoxLearn how to fix cache issues in Firefox so TaxTank runs smoothly. Clear your cache manually and set it to clear automatically on close.
Why PDFs and invoice emails may not be working on some devicesA browser-level bug is currently affecting how PDFs are generated in some devices and browsers. This can also cause invoice emails to stall if the PDF can’t be created.
What to do if you can’t access TaxTank while using NordVPNLearn how to fix TaxTank access issues caused by NordVPN, DNS settings, or Threat Protection so you can load pages, dashboards, and tools correctly.