If you are experiencing issues with your browser while using TaxTank, then we recommend troubleshooting using some of the below fixes
Some of the most common issues you might encounter:
Intermittent page shutdown or crashing
Like most software applications, browsers can also encounter bugs while using them. Some of the most common bugs we see are the 'Aww Snap' with Google Chrome or Status_Stack_Overflow in Edge.
Slow performance and page loads
Sometimes this can manifest in pages loadings slowly, dropdown menus not showing text or pages not loading at all.
Solutions:
Check your internet connection
Make sure your computer is connected to Wi-Fi or a wired network.
Make sure your security or firewall settings aren’t blocking the connection
It’s possible that your internet access is blocked firewall or antivirus software may have blocked the connection suddenly. We recommend that you check your settings to ensure they aren’t blocking anything unnecessarily.
Clear browsing history and cache
An overloaded browser can cause problems with loading or formatting issues on a website, like missing images or buttons that don’t respond when clicked. Clearing the cache and browsing history can give your browser a fresh start.
Reset browser settings
Chrome, Firefox, and Edge all have a single reset settings option. In Chrome, Restore settings to their original defaults is at the bottom of the main settings pane; in Firefox, choose Help then Troubleshooting Information from the menu to find the reset option; and in Edge, pick Reset Settings from the main settings menu.
Update to the latest version of the Browser
Make sure that your browser is running the latest version. To check, in Chrome, go to Help, and then click on About Google Chrome. In Safari, check the Updates tab on the Apple Store. In Firefox, go to the menu and click on About Firefox. For Edge, go to Windows Settings, then to Update & Security.
Remove browser extensions
Remove or disable any browser extensions that are not recognised, and then restart the browser to check for any issues.
Restart your PC
Restarting the PC, as cliche as it sounds, is touted as a good solution to most problems. This can give your system a clean slate by removing all the temporary issues and restarting the programs, including the web browser.
If none of the above work and you still experiencing issues with TaxTank, then please chat with us so we can investigate your issue further.