If you’re using NordVPN, it’s common to run into issues accessing TaxTank even if you’ve turned the VPN off. This usually happens because NordVPN changes your device’s DNS settings, which can stick around and prevent pages or features from loading properly. Don’t worry. These issues are easy to fix.
Common Symptoms
TaxTank pages won’t load or get stuck.
Forms, uploads, or reports fail to submit.
Charts, dashboards, or content appear broken or missing.
Switching browsers or devices doesn’t solve the issue.
Quick Fix Steps
1. Reset Your DNS
Even after disconnecting from NordVPN, your device may still use NordVPN DNS servers. Resetting them often fixes the problem.
Windows
Open Command Prompt as administrator and type
ipconfig /flushdnsRestart your browser
macOS
Open Terminal and type
sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponderRestart your browser
iOS/Android
Turn Wi-Fi off and back on or restart your device
2. Test TaxTank in a Clean Browser Session
Try Incognito or Private mode or a different browser
Clear your cache and cookies
3. Disable NordVPN Threat Protection (if using the app)
Security features can sometimes block content even when the VPN is off
Windows/macOS (website version): Open NordVPN, click the Shield icon, go to Overview, and turn off features one by one
iOS/Android: Tap the shield icon and disable Use Threat Protection
4. Switch DNS Settings Manually (if needed)
If problems persist, set your DNS to automatic or a public DNS like Google DNS
Primary: 8.8.8.8
Secondary: 8.8.4.4
5. Contact TaxTank Support
If TaxTank still isn’t loading:
Reach out via our in-app chat or email and include your device, browser, and any error messages
We can help confirm whether the issue is DNS-related or something else