To reconcile mortgage payments, there are two ways to do this.
When both bank accounts are in TaxTank
When you have both bank accounts in TaxTank, you can use the 'Transfer' action.
From Bank Feeds select either the bank account that sent or received the payment, find the bank transaction you want to reconcile and then select 'Transfer' from the right hand side.
Then simply select the correlating bank (ie. the one that the money came from or was paid too) and select the 'Transfer' button.
The system will then look for the related bank transaction in the other bank account and reconcile both at the same time.
If the system cant find the related bank transaction you will see a message to check the other bank account. Usually this will be due to timing, for example the bank transaction hasn't come through bank feeds yet, in which case just try again the next day. We allow for a 5 day difference, however if your transactions are outside of this timeframe, you will need to follow the same process as when both accounts aren't in TaxTank.
When only 1 bank account is in TaxTank
If you don't have both banks in TaxTank, you can simply allocate the mortgage repayment to 'Loan Payment (no linked bank to Transfer)'.