All Collections
Troubleshooting
Bank Feeds troubleshooting
Here's why your bank transactions may not have come through for each financial year
Here's why your bank transactions may not have come through for each financial year

Understand potential reasons for missing bank transactions in each financial year to ensure comprehensive financial data retrieval.

Updated over a week ago

For live bank feeds we have integrated with an Australian provider (Basiq) who enable us access to a growing list of over 200 banks and credit unions. When we connect to your bank for the first time, we are sometimes limited on how many transactions are pulled through.

The maximum amount we can initially pull through is currently 2 year's worth, however, some banks and credit unions have limited their inital data pull to 1 year or even zero.

If your bank has limited the amount of data we can initially pull through, don't worry you can still bring in your bank transactions to allocate. All you will need to do is import your transactions manually.

For help on how to import transactions check out Importing Transactions Manually

Did this answer your question?