We get this question all the time:
“Can I delete everything and start again?”
Short answer: you usually don’t need to.
Most of the time, a full reset isn’t necessary. TaxTank is designed to be flexible, so you can easily adjust or redo what you’ve already set up without wiping your data.
Here’s the best way to get a clean slate.
Option 1: Redo your bank transactions (best place to start)
This is the easiest and safest option.
Go to your Account Transactions tab
Select all transactions using the checkbox
Click Redo All
You can repeat this across any connected accounts using the top menu.
This clears your allocations so you can start fresh, without losing your transaction history.
Option 2: Deactivate accounts you don’t need
If things feel cluttered, you can simply hide accounts you’re no longer using.
Go to your Account List
Click the three dots next to the account
Select Deactivate
This stops new data from syncing and removes the account from view, but keeps your data intact.
To view deactivated accounts again, toggle off “Display Active Bank Accounts only.”
Option 3: Edit your setup
If something doesn’t look right, you can update it at any time.
You can edit things like:
Pro tip: Just search “edit” or something related to your question in our Support Library for step-by-step guides on editing anything in your setup.
Option 4: Revoke bank feeds (last resort)
Most users won’t need this option, but if you really want to remove all bank and transaction data, you can revoke your bank feeds.
This is not recommended unless absolutely necessary, as it can lead to duplication issues if previously allocated transactions haven’t been cleared across all financial years.
This action is permanent and usually not required.
Before revoking, make sure you:
Undo all allocated transactions (see Option 1 above)
Once that’s complete:
Go to Bank Feeds
Click the settings (pinwheel) icon
Select Revoke Access
Confirm Yes
You’ll need to wait 24 hours before reconnecting the same bank.
Also worth noting: transactions from Open Banking can’t be deleted individually, so revoking is the only way to fully remove them.
Final word
In most cases, using Redo All will give you the fresh start you’re after without losing your data.
If you’re unsure which option is right, reach out to our support team. We’re happy to help you reset things the right way.