If your PayPal account won’t connect to TaxTank, it’s usually due to permissions, profile settings, or the connection being blocked during setup.
Work through the fixes below. Most issues can be resolved pretty quickly.
1. Your browser is blocking the connection
Open Banking relies on secure redirects, which can be blocked by your setup.
Common causes:
Using Firefox
Having a VPN turned on
Running ad blockers or privacy extensions
How to fix it:
Switch to Google Chrome
Turn off VPNs
Disable ad blockers temporarily
Try again in an incognito window
2. You need to reconnect PayPal
Connections can fail or time out partway through.
How to fix it:
Go to Bank Feeds
Find your PayPal account
Click the three dots (⋯)
Select Disconnect
Wait until it shows as disconnected
Click the three dots again → Reconnect
Follow the prompts and select all accounts
3. PayPal data sharing isn’t enabled
What’s happening:
PayPal hasn’t approved access for Open Banking, so TaxTank can’t retrieve your data.
How to fix it:
Log in to PayPal directly
Go to Settings > Security > Data & Privacy (or Permissions)
Make sure third-party data sharing is enabled
If unsure, remove any existing connection and reconnect from TaxTank
4. PayPal login or account mismatch
What’s happening:
You may be logging into the wrong PayPal account or using incorrect details.
How to fix it:
Log in to PayPal directly first to confirm your details
Make sure you're using the same account when connecting
5. PayPal profile issues (less common but important)
Some connection failures are caused by how your PayPal account is set up.
Work phone number issue
What’s happening:
PayPal may block the connection if your work phone number is the same as your
mobile number.
How to fix it:
Log in to PayPal
Go to your profile/contact details
Either:
Remove the work phone number, or
Add a different number (it must be unique)
Once updated, try connecting again.
Missing business details
In some cases, PayPal requires additional business profile information.
What to check:
Make sure your business email is added and verified
Confirm your account is fully set up as a business profile (if applicable)
6. PayPal-side issue or known limitation
Sometimes the issue sits with PayPal or the connection provider.
What to try:
Wait a few minutes and try again
Fully disconnect and reconnect
Contact PayPal support directly, especially if the issue persists and mention Open Banking CDR
7. Still stuck? Here’s what helps us fix it faster
If you’ve tried everything above, we can escalate it for you.
Please send a chat through with:
A screenshot of where the connection fails
A note on exactly where in the flow you get blocked
Your PayPal Merchant ID (for business accounts)
We may need to raise this with our data provider (Basiq). In some cases, PayPal investigations can take time, so it’s also worth contacting PayPal directly at the same time.