If your bank tile is showing but no new transactions are coming through, follow the steps below.
Step 1: Check whether transactions are pending
Transactions will only import once they have been fully posted by your bank.
Pending transactions will not appear until they are finalised, so please allow 4 to 5 days, especially over weekends and public holidays.
There can also be a 24-hour delay from when a transaction moves from Pending to Active, as TaxTank pulls transactions daily.
Step 2: Check the account status
Click the three dots on the bank tile
Select Add Bank Accounts
Check the account status:
Active – the account is active with Basiq and should be working fine. Check your Allocated Transactions tab to see if they have been auto allocated. If it has not updated after 2 weeks, contact chat support.
Inactive – not selected; needs reconnecting on the bank’s side
Available to connect or No status – needs to be selected and setup completed in TaxTank as per step 2 in connecting live bank feeds.
Step 3: Reconnect the account if needed
If the account is inactive:
Click the three dots on the bank tile and select Disconnect
Wait until the bank tile shows Disconnected. You may need to refresh your page to see this.
Click the three dots on the bank tile and select Reconnect
Follow bank prompts and make sure all accounts are selected.
When redirected back to TaxTank click the three dots on the bank tile and select Add Bank Accounts and make sure they are now active. If you see any accounts listed as both inactive and active, please wait overnight for the accounts to merge properly.
Transactions should now update and sync overnight.
FAQs
Q: My bank feeds have stopped since I added more bank accounts.
A: If your bank feeds have stopped, the first thing to check is whether the accounts are still active. Follow the steps in this article to get them back up and running.
Q: My bank feeds have stopped since I disconnected and reconnected.
A: If your bank feeds have stopped after reconnecting, it’s likely that some accounts weren’t reselected during the process. Check the account status using the steps in this article to reactivate them.
Q: My bank accounts are showing as both inactive and active after reconnecting.
A: If your bank accounts appear as both active and inactive, it means the accounts haven’t fully merged yet. This process usually completes overnight when the bank feeds update.