If you’re trying to connect a Trust or Business account from Macquarie to TaxTank and the account isn’t appearing, don’t worry this is a common step that requires an extra form to be completed directly with the bank.
Why can’t I see my Macquarie Trust or Business account?
Macquarie Bank requires customers to complete an additional Open Banking Authority Form to allow access to non-personal accounts (like Trust or Business accounts) via third-party platforms like TaxTank. For accounts held in a Trust, this form ensures authorisation for Open Banking data sharing. For business accounts, similarly applicable forms must be completed and submitted directly to Macquarie. Additionally, missing or insufficient sharing permissions on the Macquarie platform can also prevent accounts from appearing in TaxTank. Ensure that Open Banking permissions are updated to include the necessary accounts.
How to add your Macquarie Trust or Business account to TaxTank
Download the authority form You can get the required form from Macquarie here: Macquarie Open Banking Authority Form
Fill it out and submit it to Macquarie Follow the instructions on the form to complete and return it directly to the bank.
Wait for confirmation from Macquarie Once approved, Macquarie will update your Open Banking access and your Trust or Business accounts will become available to sync in TaxTank.
Add the account in TaxTank Head back into your Bank Feeds to add your account. If you already have Macquarie connected and need to add another account under the same login and profile, you’ll need to deactivate the existing connection and reconnect it, making sure to select all relevant accounts during the setup process.
If the additional account sits under a separate Macquarie profile, you don’t need to deactivate anything. Instead, head to your Bank Feeds, click the three dots on the Macquarie tile, select Connect Additional Profile, and follow the prompts. If issues persist, verify permissions on your Macquarie account by logging in, navigating to the Open Banking permissions section, and ensuring the necessary permissions are granted for TaxTank.
FAQs
Q: Can I add both personal and trust accounts with Macquarie through Open Banking.
A: Yes, you can connect your trust and personal accounts through open banking. You’ll just need to complete the Macquarie Open Banking Consent form first. This lets you view your trust accounts alongside your personal ones in the same place. If you use different logins or user IDs for various Macquarie account types (e.g., personal vs business accounts), you can manage and connect them individually through TaxTank's platform using our multiple profile functionality
Q: Can multiple users access the same Macquarie account in TaxTank?
A: Yes, if two individuals want the same Macquarie CMA entity account to appear in both of their TaxTank profiles, both must be added as nominated representatives on the Macquarie account. This ensures that the account is accessible in each person’s TaxTank profile..