If you're having trouble logging in, try the steps below based on your issue.
Forgot your password or locked out?
No worries, it happens to the best of us.
Click “Forgot Password?” on the login page.
Enter your email and follow the reset instructions.
If you’ve entered the wrong password too many times, resetting your password will also unlock your account.
Tip: Make sure you're using the same email you signed up with.
Problems with Multi-Factor Authentication (MFA)?
Lost your phone? Switched devices?
If you’ve set up a backup method (like email), use that to log in.
Once you're in, go to My Account > Security to remove or re-set MFA.
No backup method available?
Email our Support Team from your registered email account, and we’ll help you regain access securely.
Not receiving login or reset emails?
Some email providers like Hotmail or Outlook may block our messages.
Check your junk, spam, or promotions folders.
Add the domain taxtank.com.au to your contacts or safe sender list.
Still nothing? Try using Gmail or another provider temporarily, or reach out to our support team.
Still stuck?
We’re here to help. Send us an email with as much detail as you can (what you’ve tried, error messages, etc.), and we’ll get you sorted ASAP.