If you’ve recently disconnected and reconnected your bank to add more accounts, and now some accounts are missing or not showing transactions, the first thing to check is the bank account status.
Step 1: Check account status
Click the three dots (⋮) on the bank tile.
Review the account statuses.
When you open the ‘Add Bank Accounts’ popup, you’ll see your bank accounts listed under three different statuses. Here’s what each one means and what action (if any) is required:
Status | What it means |
Available to connect | The account has been selected to share but hasn't been fully added yet. |
Active | The account is live and receiving transaction data in TaxTank. |
Inactive | The account wasn’t selected when reconnecting the bank. |
Step 2: Account is 'Active' but not showing in bank feeds
If your bank connection is active but some accounts aren't visible, it’s possible that individual bank or loan accounts are marked as inactive in TaxTank.
Here’s how to check:
Toggle on ‘Display Active Bank Accounts Only’ to filter your view.
If you see any accounts marked as inactive:
Click ‘Activate’ for standard bank accounts.
Click ‘Remove Payout’ for loan accounts, which will display on the Loan tab in the account.
This will make the accounts visible and re-enable transaction feeds where applicable.
That’s it!
Once reactivated, your accounts will appear in TaxTank, and transaction feeds will resume as normal.
FAQs
Q: My bank feeds have stopped since I added more bank accounts.
A: If your bank feeds have stopped, the first thing to check is whether the accounts are still active. Follow the steps in this article to get them back up and running.
Q: My bank feeds have stopped since I disconnected and reconnected.
A: If your bank feeds have stopped after reconnecting, it’s likely that some accounts weren’t reselected during the process. Check the account status using the steps in this article to reactivate them.
Q: My bank says it's Temporarily Unavailable.
A: If your bank tile says Temporarily Unavailable, it usually means the bank is doing upgrades to its Open Banking connection. These are normally resolved within a day or two, but if it takes longer than two weeks, drop us a message and we’ll check in with Basiq for an update.
Still stuck? Reach out to our support team, we’re happy to help!