If you can see the account but can’t select it, this is usually due to bank-side permissions or account eligibility.
Common reasons
data sharing permissions not enabled
trust / business authority not completed
account not supported by Open Banking
account too new
account needs activation
What to do
Check with your bank that:
data sharing is enabled
the correct authority has been granted
the account is eligible for Open Banking
Then reconnect the bank in TaxTank.
We recommend checking your data sharing permissions directly with your bank.
Most banks have instructions on their websites on how to update and manage data sharing settings for Open Banking and include instructions for personal and business bank accounts. Check out the banks who we know require this.